ECLIPSE AVIATION LTD, trading as Eclipse Charter ("we", "our", or "us"), is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and protect your personal data when you interact with us, whether through our website, by telephone, or via any other method.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK privacy legislation.
1. Who We Are
CLIPSE AVIATION LTD is a company registered in England and Wales, trading under the name Eclipse Charter. We act as a data controller for the purposes of applicable data protection laws.
- Company Name: ECLIPSE AVIATION LTD
- Trading Name: Eclipse Charter
- Company Registration Number: 16373044
- Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
- Email: sales@eclipsecharter.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, title, date of birth, and gender.
- Contact Data: Email address, phone number, billing and delivery addresses.
- Travel & Booking Data: Passenger names, flight details, special travel requirements, passport numbers (if required), and payment information.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and other technical identifiers.
- Usage Data: Information about how you interact with our website and services.
- Marketing and Communications Data: Your preferences for receiving marketing communications and correspondence preferences.
3. How We Collect Your Data
We collect data through the following channels:
- Direct interactions: When you enquire about or book a charter, sign up for newsletters, or contact us via phone or email.
- Automated technologies: Through cookies and analytics tools when you visit our website.
- Third parties: From operators, agents, advertising networks, analytics providers, and publicly available sources.
4. How We Use Your Personal Data
We use your personal data to:
- Process and manage charter flight bookings and services.
- Communicate with you, including confirmations and updates.
- Comply with legal and regulatory obligations (e.g., border and security requirements).
- Improve our website, services, and customer experience.
- Send marketing communications (where you have opted in).
- Maintain internal records and perform audits or compliance checks.
5. Legal Bases for Processing
We rely on the following lawful bases to process your personal data:
- Performance of a contract: Where necessary to provide charter services.
- Legal obligation: Where processing is required by law.
- Legitimate interests: For business administration, marketing (where appropriate), and service improvement.
- Consent: Where you have given explicit permission, such as for direct marketing.
6. Disclosure of Personal Data
We may share your data with trusted third parties, including:
- Aircraft operators and airport handlers.
- IT support and cloud hosting providers.
- Marketing and analytics service providers.
- Legal and professional advisers.
- Government bodies, regulators, or law enforcement agencies where legally required.
All third parties are required to respect your data privacy and process your data only as instructed.
7. International Data Transfers
Your personal data may be transferred outside the UK or European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or legally recognised mechanisms, to protect your data.
8. Data Security
We take your privacy seriously and implement robust technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.
9. Data Retention
We retain your data only for as long as necessary for the purposes for which it was collected, including for legal or regulatory requirements.
Typically:
- Booking and transaction data is retained for up to 6 years.
- Marketing data is retained until you unsubscribe or withdraw your consent.
10. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure: You can request deletion of your data where no longer necessary.
- Restriction: You can request limited processing under certain conditions.
- Objection: You can object to processing based on our legitimate interests or direct marketing.
- Portability: You can request to transfer your data to another provider.
- Withdraw consent: You can withdraw consent at any time where applicable.
To exercise any of these rights, please contact us at the details provided below.
11. Cookies
Our website uses cookies to enhance your experience and gather analytics. Please refer to our [Cookie Policy] for more information on how we use cookies and how you can manage your preferences.
12. Third-Party Links
Our website may contain links to other websites or platforms. Please note that we are not responsible for the privacy practices of other websites. We recommend reviewing their privacy policies before submitting any personal data.
13. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. You are encouraged to review this policy periodically.
14. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
ECLIPSE AVIATION LTD
Trading as Eclipse Charter
128 City Road, London, United Kingdom, EC1V 2NX
Email: sales@eclipsecharter.com